Conveniences and Services at BID Needham


For your convenience, there is an Automated Teller Machine located on the ground floor outside of the Glover Café and Gift Box.

The Trotman Family Glover Café and Vending Machines

The Trotman Family Glover Café, located on the first floor of the South Building, is a great place for your family and visitors to grab a bite or quietly relax. Open Monday through Friday from 7 am - 6 pm and Saturdays from 8 am - 2 pm, we serve a wide selection of breakfast, lunch and dinner items. We feature a full deli, pizza and salad bar as well as an array of "Grab-and-Go" homemade soups, salads and sandwiches for quick takeout. Smoothies, desserts, ice cream and snacks are available. Vending machines are available outside of the Emergency Department as well as the ground floor behind the South building elevators.

The Gift Box

The Gift Box, located on the ground floor of the hospital under the grand staircase next to The Trotman Family Glover Café, is open from 10 am – 4 pm, Monday through Friday. It carries a selection of gifts, cards, personal items, candies, and snacks.

Handbook Availability

This handbook is available in Spanish, large print and a recorded version in English. Please ask a member of our staff if any of these alternative versions of the handbook are needed.

Interpreter Services

Our goal is to promote equal access to healthcare, facilitate effective communication and cross-cultural understanding, create trust and rapport, and increase quality of care and patient satisfaction throughout your hospitalization.

For the convenience of our non-English speaking or hearing-impaired patients and families, interpreter services and TTDY devices are available. Our medical interpreters speak your language and understand your culture. They are highly qualified individuals trained in interpreting and in medical words. They are responsible for ensuring clear communication between you and your medical provider while honoring your privacy through confidentiality and respect.

To request an interpreter, ask your doctor or nursing staff. The interpreter will talk with you in your hospital room or over the phone. Interpreter services are available at no charge to you, seven days a week, 24 hours a day.

Lost and Found

The Facilities Department maintains an inventory of lost items. To report a lost item, please ask the nurse manager for assistance. To help prevent lost items, please label your belongings. We retain lost items for thirty days. Please contact Facilities at 781-453-3602 to claim your lost belongings.

Mail and Flowers

Mail and flowers addressed to you will be delivered to your room.

Mail and flowers received after your discharge will be forwarded to your home address. Please ask friends and family to use the following address:

(Your Name)
Beth Israel Deaconess Hospital–Needham
148 Chestnut Street
Needham, MA 02492


The Boston Globe is available Monday through Friday.

Telephone Access

Bedside telephone service is available at no charge for incoming calls and outgoing local calls. To make a free local call in the 617, 508 or 781 area codes, dial 9 plus 1, followed by the area code and phone number that you are calling. To call all other area codes, dial 9 plus 0 to reach an operator. You may charge the call to your home telephone, reverse the charges or use a credit card.

You may use your cellular phone in most areas of the hospital; however, use of cell phones is prohibited in the Intensive Care Unit and in the Operating Room. Please avoid disrupting other patients while using your cell phone.

Television Services

Each patient room is equipped with a television at no charge.