MySite Patient Portal

The MySite Patient Portal is a free, secure online resource that gives you access to your health record information from any of the three Beth Israel Deaconess community hospitals: BID–Milton, BID–Needham and BID–Plymouth.


MySite provides information about:

  • Laboratory and imaging results
  • Online bill pay
  • Medication information
  • Allergies
  • Your health summary
  • History of visits and discharge information after October 1, 2018

You can also use MySite to update your personal information, such as emergency contacts, and download or share your health information with a trusted medical professional.

Access to your older health records from before October 1, 2018 is only available using your ORIGINAL MySite account.

Questions about MySite registration or technical support?

Call 617-313-1278 or email mysiteportal@bidmc.harvard.edu

To register for the NEW MySite, have your medical record number ready. To obtain your medical record number, call 617-313-1278 or email mysiteportal@bidmc.harvard.edu

About the MySite Update

The NEW MySite gives you 24/7 access your health records from any of our three community hospitals: BID Milton, BID Needham and BID Plymouth. Use MySite to access:

Your Information is Secure

MySite is completely secure, so you can be confident that your private information is protected. We use the safest security practices to protect your account and prevent unauthorized access to your information. Only you, or someone you have authorized, can view your MySite information.

IMPORTANT: If you have not accessed MySite since October 1, 2018, you need to re-register. Even if you previously have been a MySite user at one of these three hospitals, you need to sign up for MySite to access your most up to-date hospital health records.

All of your records prior to October 1, 2018 are only accessible using your previous MySite account.

How to Start Using MySite

From your desktop:

1. Visit mysite.bidh.org and click “Sign Up” to register.

2. After you’ve created your account, use the same link to view your health information anytime.

From your smart phone or tablet:

1. Use the free Meditech Mhealth Mobile App.

2. Search and download “Meditech MHealth” in the Apple App Store or Google Play.

3. Open the app, select “Massachusetts” from the list of states, then select “Beth Israel Deaconess Milton/Needham/Plymouth” from the list of hospitals.

Frequently Asked Questions

Where is my data before October 1, 2018?

The ORIGINAL MySite is still active with your old username and password, and contains your health data before October 1, 2018. You can access it via this link.

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​ Where does my health information in MySite come from?

All of the information in this patient portal comes from your shared medical record at the Beth Israel Deaconess community hospitals: Milton, Needham and Plymouth. This ensures that you have access to the most accurate, up-to-date information.

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Does this portal include health information from my primary care office visits?

No. Your primary care practice can tell you if they offer their own online patient portal.

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How do I grant someone else access to my MySite health information?

Contact us at 617-313-1278 or email mysiteportal@bidmc.harvard.edu

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I was at the hospital today. Why can’t I see my results yet?

There may sometimes be a delay between the time the test is completed and the time the result is available to view. This delay may allow your treatment team to confirm the results and discuss them directly with you. Some tests are not available to be viewed online, as listed in our Terms and Conditions located on the Patient Portal website.

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How do I find my medical record number?

Your medical record number can be found on your discharge information you received from your hospital. Or, contact us at 617-313-1278 or email mysiteportal@bidmc.harvard.ed

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How do I pay my bill online?

When you log into your MySite account, the front page contains a section of Important Links that includes a link to your hospital’s “Bill Pay” website.

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​ How do I change my password?

Click “Forgot Password” on the home page and follow the prompts. Or, contact us at 617-313-1278.

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Who do I contact for technical support?

If you forgot your password, click Forgot Password? on the MySite front page and follow the prompts. For all other technical questions, call 617-313-1278 or email mysiteportal@bidmc.harvard.edu

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