Because Beth Israel Deaconess Hospital–Needham values its employees and recognizes the importance of rewarding them for extraordinary performance, we have created The Spotlight Program. This new program is designed to recognize a person, team or department whose behavior, performance or particular initiative exemplifies the hospital's core values and standards of behavior, as outlined below.
BID–Needham is committed to its mission by providing the highest quality care focused on patient safety. The entire BID–Needham team, including employees, physicians, volunteers and students, is committed to exceeding the expectations of our patients and their families, the community and each other. Each team member is expected to exemplify our core values and standards of behavior. We hold ourselves to these standards and expect each member of our team to act with accountability, compassion, professionalism, and respectfulness.
To meet the standards of behavior in daily work and in interactions. Communicate and foster a just culture of ownership by taking personal and group responsibility for your actions.
To treat others with kindness, empathy and caring, while providing sensitivity in your communication, thoughtfulness in your actions, and consideration for the situation.
To live the mission, vision and values. Take pride in yourself, your work and the work of others positively, collaboratively and consistently. Communicate with others in a polite, concise and respectful manner.
To treat everyone with dignity, kindness and understanding. Communicate in a courteous manner in your daily work, whether dealing with patients, co-workers or other customers to foster and preserve trust.
Recipients are recognized as outstanding role models whose daily practice demonstrates accountability, compassion, respectfulness and professionalism.
If you have had an opportunity to meet a person at BID–Needham you believe deserves to be recognized for exemplary service please fill out a nomination form and provide examples of how the person, team or department consistently exemplifies the hospital's strong commitment to service excellence. You may email the form back to Dave Farnworth, firstname.lastname@example.org, or bring it with you to the hospital and drop the nomination form into any Spotlight mailbox located throughout the building.