We have developed a Patient and Family Information Handbook to provide information and suggestions that may help you and your family during your stay. If you or your family members have any questions, BID–Needham staff will be glad to assist in any way possible.

While you are in the hospital, we will also be giving you information about caring for yourself after discharge. We want to make sure you and your family feel safe and prepared when it is time for you to leave.

We suggest that you

  • Use the handbook and its accompanying folder to store written information that you are given.
  • Please make note of any questions you may want to ask your doctor, nurse or any member of your health care team.
  • Please make sure your questions are answered in a way you can understand. Let us know if something is not clear.
  • Make sure you understand any “danger signs” that you should report to your doctor, and that you know when your next appointment should be scheduled.
  • Please tell us if you are worried about any aspect of your care.

Information Desk

If you have any questions regarding transportation, directions or other general needs before or during your stay, please contact the Information Desk at 781-453-3622.

What to Bring For Planned Hospitalization

Upon arrival, the hospital will provide you with the following items and toiletries: a washbasin, soap, lotion, toothbrush and toothpaste.

The following list includes items that you may wish to bring from home

  • Bathrobe
  • Eyeglasses
  • Hearing aids
  • Reading material
  • Personal toiletries
  • Dentures

What Not to Bring

While in the hospital, you may keep and use personal clothing and possessions unless medically or therapeutically contraindicated. Closet space is limited, however, so please be selective.


BID–Needham understands that some patients require essential items such as glasses, dentures, hearing aids, and other healthcare-related items while hospitalized. However, valuables such as money, credit cards, wallets, and jewelry, and any other non-essential belongings, should be left at home. If you bring these items to the hospital, please inform one of your caregivers immediately. You or your family members, or designees, will be requested to send any non-essential items home or to place them in the hospital’s custody. Storage of valuables or other items at the bedside or elsewhere within patient rooms is not considered secure. The hospital is not responsible for lost or stolen articles belonging to a patient, family member, or visitor, where lost or stolen items have never been placed in the hospital’s custody in accordance with hospital policy (see Safe Handling of Patient Valuables and Belongings, Policy PC 12). The hospital will not reimburse any individual for the cost of lost or stolen items unless there is clear evidence that the hospital failed to provide safe handling of items placed in its custody. The hospital will not be responsible for reimbursement of any valuables or belongings that exceed a combined total of $500. Claims of lost or missing items must be reported within thirty (30) days of discharge from the hospital. All claims received for lost or missing items will be investigated, however, claims reported more than thirty (30) days after discharge are not eligible for reimbursement.


Please bring all of your prescription medications with you and if possible, plan to have someone take them home once an accurate list is documented. Make sure to tell your nurse if you have any medications with you.

Electrically Operated Equipment

Due to electrical safety restrictions, we request that you do not bring any electrically operated appliances such as televisions, CD players or radios, unless they are battery-operated. Prior to use in the hospital, the Engineering Department will test any items that are specifically requested by you or your physician.

Wireless Capabilities

The hospital does have access to the public Internet via a free wireless network connection when using a wireless network-enabled computer. To connect, search for the BIDNGUEST network.