Our registration staff will verify your insurance coverage and benefits and will notify the insurance company of your inpatient admission and obtain authorization for your treatment. As insurance coverage varies greatly, it is important for you to understand your coverage and responsibilities. (You or your family should contact your insurance company at the telephone number listed on your card.)

Regardless of your insurance coverage or ability to pay, you have the right to receive all of the hospital care you need for the treatment of your illness or injury. Beth Israel Deaconess Hospital–Needham’s Financial Counselor provides assistance to all patients about insurance, medical expenses and financial options. Counseling also is available on methods of payment, and assistance in processing applications or applying for available state or federal programs that may cover your medical expenses. Inpatient copays are due prior to or at the time of discharge. If you have any questions about financial services, please call (781) 453-3070.

Certain charges are not billed by the hospital and will not appear on your hospital statement. These include the professional fees of your attending physician, consulting physicians, surgeons, emergency department physicians, anesthesiologists, radiologists, pathologists or private duty nurses. Those fees will be billed to you or your insurance directly from the individual private practitioner. If you have any questions regarding these professional bills, please contact those groups directly. Their telephone number will appear on your statement.

Learn about our Credit and Collection Policy and our Financial Assistance Policy:

Credit and Collection Policy

Financial Assistance Policy


FY16 Credit and Collection Policy Summary of Changes
FY16 Credit and Collection Policy Summary of Changes (Russian)
FY16 Credit and Collection Policy (Spanish)
FY16 Credit and Collection Policy (Chinese)

Application for Financial Assistance
Application for Financial Assistance (Spanish)
Application for Financial Assistance (Chinese)
Application for Financial Assistance (Russian)

Financial Assistance Policy
Financial Assistance Policy (Spanish)
Financial Assistance Policy (Chinese)
Financial Assistance Policy (Russian)

Medical Hardship Application
Medical Hardship Application (Spanish)
Medical Hardship Application (Chinese)
Medical Hardship Application (Russian)

Plain Language Summary
Plain Language Summary (Spanish)
Plain Language Summary (Chinese)
Plain Language Summary (Russian)

FY16 Credit and Collection Policy Table of Contents
FY16 Credit and Collection Policy Table of Contents (Chinese)
FY16 Credit and Collection Policy Table of Contents (Russian)

Updated 12/29/16