Needham Hospital Wins National Awards

Date: September 20, 2005

NEEDHAM, Mass. (June 23, 2005) - Beth Israel Deaconess Hospital-Needham has received two prestigious national awards reflecting patients' perceptions of the outstanding patient care they receive at the hospital's emergency department and inpatient unit. The awards were presented by Professional Research Consultants (PRC) Inc. based on patient satisfaction survey data that PRC collected through telephone surveys. PRC is an independent vendor that conducts patient satisfaction surveys for BID-Needham and other hospitals nationwide. In recognition of the enthusiasm patients expressed in surveys month after month throughout the year 2004, PRC gave the BID-Needham Emergency Department a Five-Star Award for scoring in the top 10 percent of all hospitals in the survey. PRC also gave the BID-Needham inpatient unit a Four-Star Award for ranking in the top 25 percent. The physicians who provide care in both services are Harvard Medical Faculty Physicians. "These awards are all about our clinical staff," said Jeffrey H. Liebman, president and chief executive officer at BID-Needham (formerly known as Deaconess Glover Hospital). "Their skill and compassion have put BID-Needham on the map nationally as an exceptional community hospital." Paul Levy, president and chief executive office of Beth Israel Deaconess Medical Center, added, "The close collaboration between BIDMC and the Needham hospital began when we came together in 2003. These awards reflect the momentum we've built by sharing clinical protocols, talent and a relentless focus on quality care." Patients are also noticing the hospital's momentum. "My family and I have gone to the hospital for all kinds of care for almost 30 years," said Fred Saltzberg, a Needham resident who recently had a knee replaced at BID-Needham by Mark Haffenreffer, M.D., a Needham-based orthopedic surgeon. "The care was always good at the Glover," Saltzberg added, "but once it hooked up with Beth Israel Deaconess, it became a new hospital. The physical therapy is terrific and really speeded my rehab. It's just like going downtown, without the traffic." Surveys have shown that patients rank BID-Needham within the top 1 percent when it comes to quick evaluation and treatment times. Emergency care is provided by the exact same Harvard Medical Faculty Physicians who staff the Emergency Department at Beth Israel Deaconess Medical Center. About Beth Israel Deaconess Hospital-Needham Beth Israel Deaconess Hospital Needham, a community hospital providing acute care to the Western suburbs of Boston, joined Beth Israel Deaconess Medical Center (BIDMC) in 2002. Distinguished community-based and Harvard Medical Faculty Physicians from BIDMC physicians provide the Needham hospital with critical hospital-based services, including cardiology, emergency medicine, general surgery, oncology, pathology and radiation. Contact: Margaret Pantridge, 781-453-3891,