For Media Inquiries Contact
Director of Marketing and Communications
Beth Israel Deaconess Hospital–Needham welcomes the opportunity to work with the media. To facilitate that process, we have established the following guidelines to request information or interviews:
BID–Needham is committed to protecting the privacy and confidentiality of our patients and their medical information as mandated by the federal Health Insurance Portability and Accountability Act (HIPAA). To help ensure those rights, we have adopted the following definitions for reporting patient conditions to the media. They have been approved by the American Hospital Association, are widely used by hospitals nationwide and are familiar to most journalists.
If you are a reporter looking for a condition report, please call BID–Needham’s communications office at 781-453-3000 during regular business hours, Monday–Friday, 9 a.m. to 5 p.m. After hours, on weekends and on holidays, the on-call public affairs staff member should be paged through the BID–Needham page operator, 617-667-4700.
You must have the patient's full name to request information.
We will only provide one-word descriptions about a patient's condition: "undetermined," "good," "fair," "serious" or "critical." Please note "stable" is not used.
We will acknowledge the death of a patient, but only after next-of-kin have been notified.
In the event of a large scale disaster, we will attempt to provide non-specific information about patients brought to the medical center.