In the event that a problem occurs which interferes with either your rights as a patient or with the quality of your care, you are encouraged to notify the Hospital President and CEO:

John Fogarty
President and CEO
Beth Israel Deaconess Hospital–Needham
148 Chestnut Street
Needham, MA 02492
Telephone: 781-453-3002

In addition, you have the right to discuss your problems with the following agencies

Complaint Intake Unit
Massachusetts Department of Public Health
Division of Healthcare Quality
99 Chauncy Street
Boston, MA 02111
Telephone: 1-800-462-5540 or 617-753-8150
Fax: 617-753-8165

MassPRO (for Medicare recipients)
245 Winter Street
Waltham, MA 02451
Telephone: 800-252-5533

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommision.org

Patient Care Assessment Unit
Board of Registration in Medicine
200 Harvard Mill Square, Suite 330
Wakefield, MA 01880
Telephone: 781-876-8200